Lenovo Service Contract 5PS7A13697 – Enterprise Support

What It Is

The Lenovo 5PS7A13697 is a Premier Essential service contract designed for Lenovo SR530 servers. It provides enterprise-grade technical support with a 36-month term and around-the-clock availability, ensuring rapid resolution of hardware issues. This contract falls under Lenovo’s Premier support tier, offering prioritized service for mission-critical IT environments.

Technical Details

• Service Type: Premier Essential service contract
• Term Length: 36 months (3 years)
• Service Availability: 24 hours per day, 7 days per week (24x7)
• Response Time: 24-hour hardware repair commitment (24Hr CSR)
• Support Level: Lenovo Premier-level technical support
• Coverage Scope: Includes Your Drive Your Data (YDYD) service for SR530 server models
• Applicable Product: Lenovo SR530 server platform

Configuration & Options

• Contract purchased for a single Lenovo SR530 server unit
• Includes 24-hour call service response with customer self-repair (CSR) options
• YDYD feature provides retention of failed drives for data security
• Premier Essential tier is preconfigured for 3-year coverage; no extension modules included
• Compatible only with SR530 server configurations; not transferable to other models

Operating Conditions

This service contract is intended for enterprise data centers and server rooms where continuous operation of Lenovo SR530 systems is critical. It suits organizations requiring guaranteed 24x7 technical assistance and rapid on-site or remote resolution in high-availability environments. The Premier Essential tier is optimized for production workloads with strict uptime requirements.